Upcoming Supreme Court Case on Hotel Accessibility: How Can You Avoid Lawsuits?

(Photo : Nadiia Doloh from Pexels)

As a hotel owner, you welcome people from around the world. These guests belong to different age groups and varying cultures, and some have distinct needs. Every area of your hotel should be accessible to a person with a disability when they choose to stay at your accommodation.

Unfortunately, a hotel in the U.S. could not comply with these regulations. An ongoing Supreme Court case against the hotel and an individual with disabilities highlights the lack of accessibility in certain public accommodations. In this case, the accessibility features promoted on their website were inaccurate.

If you're running a hotel, you must make your space accessible to all by following ADA guidelines and ensuring that you are offering accurate information on your website. Here are a few tips to help you welcome a diverse range of guests while avoiding lawsuits.

Understand ADA Regulations

The first step in avoiding ADA-related lawsuits is to gain a comprehensive understanding of the ADA regulations that apply to your hotel. These regulations encompass various aspects of accessibility, including physical facilities, accommodations, and communication. Familiarize yourself with the ADA Standards for Accessible Design, which outline specific requirements for parking spaces, entrance ramps, door widths, and accessible guest rooms. By understanding these regulations, you can ensure that your hotel is fully compliant and make any necessary adjustments.

Conduct an Accessibility Audit

To identify areas that need improvement, conduct an accessibility audit of your hotel. This audit should involve a thorough examination of your property, considering the needs of guests with disabilities. Assess the parking lot, entrances, public areas, guest rooms, and bathroom facilities. Identify any barriers or obstacles that could hinder accessibility and prioritize addressing them. This proactive approach will not only enhance the guest experience but also reduce the risk of ADA-related lawsuits.

Provide Accessible Accommodations

One of the most crucial aspects of ADA compliance in the hospitality industry is providing accessible accommodations. Ensure that some guest rooms are fully ADA-compliant, with features like widened doorways, bathroom grab bars, suitable ADA shower sizes that meet ADA guidelines, and accessible communication devices.

These rooms should be integrated into your reservation system and marked on your website and in promotional materials. By offering accessible rooms, you not only cater to a broader customer base but also demonstrate your commitment to inclusivity.

Accurate Accessibility Information on Your Website

In the modern era of technology, individuals who are on the go frequently rely on websites and online reservation platforms to make choices regarding their accommodations. To ensure that you can accommodate guests with disabilities and prevent potential legal complications, it's crucial to furnish precise and comprehensive details about your hotel's accessibility on your website.

• Accessible Room Descriptions: Clearly describe the features and amenities of your accessible guest rooms. Mention specific accommodations like roll-in showers, widened doorways, grab bars, and communication devices. Include high-quality photos that showcase these features to provide a visual reference for potential guests.

• Accessible Common Areas: Don't forget to detail the accessibility of common areas such as lobbies, restaurants, pools, and fitness centers. If you have accessible paths, entrances, and seating areas, ensure this information is prominently displayed.

• Accessible Parking: Describe the location and features of accessible parking spaces, including the distance from the parking area to the hotel entrance. Mention any necessary signage or additional assistance that may be available. 

• Accessible Routes: Provide clear information on accessible routes throughout your hotel, including ramps, elevators, and any potential obstacles or detours. This information is vital for travelers with mobility impairments.

ADA compliance is not just a legal requirement; it's a commitment to inclusivity and providing an exceptional experience for all guests. By understanding ADA regulations and taking the proper measures to promote accessibility, you can avoid costly lawsuits and demonstrate your dedication to creating a welcoming environment for guests with disabilities.